Privacy Policy

This policy explains how Physique Method ("we", "us", "our") collects, uses and protects your personal data when you use our website at physiquemethod.co.uk or enquire about our coaching. We are the data controller for the information you provide.

Information We Collect

When you submit an enquiry through our website, we collect the details you choose to give us, which may include:

• Your name
• Your email address
• Your phone number
• Your goals, training background and preferred timeframe
• Any additional message or notes you send us

Our web host may also automatically log basic technical information such as your IP address and browser type as part of normal server operation and security.

How We Use Your Information

We use the information you provide to:

• Respond to your enquiry and discuss whether our coaching is right for you
• Contact you about our services, including by email, phone or WhatsApp
• Provide and administer coaching if you choose to work with us
• Keep records and improve how we handle enquiries

Our lawful bases for processing are your consent (given when you submit an enquiry) and our legitimate interests in responding to you and running our business.

Who We Share It With

We do not sell your personal data. We share it only with trusted service providers who help us operate, and only as needed:

• Our website hosting provider, who stores the site and enquiry data securely
• Our customer relationship management (CRM) system, used to manage enquiries and follow-ups
• Messaging providers such as WhatsApp, if you choose to contact us that way

These providers act on our behalf and are required to protect your data.

Cookies & Analytics

We use Google Analytics to understand how visitors use the site, for example which pages are viewed and roughly where visitors come from. The information is aggregated so we do not use it to identify you personally.

Analytics cookies are only set if you accept them. When you first arrive you can accept or reject optional cookies, and rejecting will not limit your use of the site. The video on our home page is served from our own website, so it sets no cookies at all. We do not use advertising cookies.

Our Cookie Policy lists every cookie and what it does. You can change your cookie choice at any time.

How Long We Keep It

We keep your enquiry data for as long as is necessary to respond to you and, where relevant, to provide coaching and meet our legal and accounting obligations. When it is no longer needed, we securely delete it.

Your Rights

Under UK data protection law you have the right to:

• Access the personal data we hold about you
• Ask us to correct inaccurate data
• Ask us to delete your data
• Restrict or object to how we use your data
• Request a copy of your data in a portable format
• Withdraw consent at any time

To exercise any of these rights, contact us using the details below. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Contact Us

If you have any questions about this policy or your data, you can reach us through the enquiry form on our website or on WhatsApp.